Return Policy
Alméra stands behind the quality of every device we ship. If you experience any issues with your device, we're here to help.
1-Year Warranty
Every Alméra Red Light Wellness Device is covered by a 1-year limited warranty against manufacturing defects, starting from the delivery date. If your device stops working properly due to a manufacturing defect within this period, we'll repair or replace it at no cost to you.
Damaged or Defective on Arrival
If your device arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery at support@almeracare.com with:
Upon verification, we'll arrange a replacement at no additional cost to you. In cases where a replacement isn't available, we may offer a refund at our discretion.
Tip: We strongly recommend recording a short unboxing video when you open your package — this is required for any damage or defect claim and makes the process faster and easier.
Warranty Claims (Within 1 Year)
What's Not Covered
This warranty covers manufacturing defects only. It does not cover:
Order Cancellations
Orders can be cancelled free of charge within 24 hours of purchase, before they ship. Contact support@almeracare.com as soon as possible if you need to cancel.
Questions?
Reach out anytime at support@almeracare.com — we typically respond within 1–2 business days.
1-Year Warranty
Every Alméra Red Light Wellness Device is covered by a 1-year limited warranty against manufacturing defects, starting from the delivery date. If your device stops working properly due to a manufacturing defect within this period, we'll repair or replace it at no cost to you.
Damaged or Defective on Arrival
If your device arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery at support@almeracare.com with:
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Your order number
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An unboxing video showing the condition of the package and device when first opened
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Clear photos of the damage or defect
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A brief description of the problem
Tip: We strongly recommend recording a short unboxing video when you open your package — this is required for any damage or defect claim and makes the process faster and easier.
Warranty Claims (Within 1 Year)
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Email support@almeracare.com with your order number, photos/video of the issue, and a description of the problem
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Our team will review your claim and may ask for additional information to verify the manufacturing defect
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Once verified, we'll send a replacement unit or arrange a repair, typically within 5–10 business days
This warranty covers manufacturing defects only. It does not cover:
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Damage caused by misuse, accidental drops, or unauthorized modification
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Normal wear and tear
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Water damage beyond IPX7 rating (submersion deeper than 1 meter for over 30 minutes)
Orders can be cancelled free of charge within 24 hours of purchase, before they ship. Contact support@almeracare.com as soon as possible if you need to cancel.
Questions?
Reach out anytime at support@almeracare.com — we typically respond within 1–2 business days.
